I’m frustrated at the moment with the amount of time it’s taking to get an update on things that I report. All Councillors seem to be reporting Potholes and Pavements that need repairing – but then we wait and wait to see what happens. Even more frustrating is to report a problem, see it temporarily fixed, and then see that temporary fix fail just a few days or weeks later.
I appreciate that officers are working flat out at the moment to rectify the damage and that money is going to be tight at the Council for some years to come. As a group we are currently pushing for more “customer feedback” when we report problems. Whilst in a utopian situation things would be done instantly, we know that that can’t happen (no matter how much we wish it could!).
But as the person on the receiving end of what constituents want to see fixed, it would be nice to be able to give more meaningful updates!